1 <page xmlns="http://projectmallard.org/1.0/"
6 <link type="guide" xref="prob-conn"/>
7 <link type="seealso" xref="create-account"/>
9 An error message appears in the main window saying that
10 "<gui>Authentication failed</gui>".
13 <revision version="3.0" date="2009-06-17" status="draft"/>
14 <revision pkgversion="2.28" version="3.1" date="2009-07-23" status="draft"/>
16 <credit type="author">
17 <name>Phil Bull</name>
18 <email>philbull@gmail.com</email>
23 <name>GNOME Documentation Project</name>
26 <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
29 <title>I get a message that says "Authentication failed"</title>
32 <cite date="2009-07-23">Milo Casagrande</cite>
34 Could be useful to link here how to change your password or how to
35 recover it. Need to write that section.
40 If you try to connect and you get a message saying <gui>Authentication failed</gui>,
41 your instant messaging service is not allowing you to connect because it does not
42 recognize your username or password for some reason.
48 Make sure that you have registered for an account with the service you
49 are trying to connect to. If you do not have an account, most services
50 will not allow you to connect.
55 Click the <gui>Edit Account</gui> button in the error message. Type
56 your username and password again to make sure that they are correct.
57 Deselect the <gui>Enabled</gui> box next to the name of your account and
58 then select it to try to connect to the service again.