1 <page xmlns="http://projectmallard.org/1.0/"
3 id="prob-conn-acctdisabled">
6 <link type="guide" xref="prob-conn"/>
8 The instant messaging account that you want to use is not enabled in
11 <revision pkgversion="2.28" version="0.1" date="2009-06-17" status="draft"/>
12 <revision pkgversion="2.28" version="0.2" date="2009-08-14" status="review"/>
13 <revision pkgversion="3.2" version="0.3" date="2011-12-18" status="review"/>
14 <credit type="author">
15 <name>Phil Bull</name>
16 <email>philbull@gmail.com</email>
18 <credit type="author">
19 <name>Milo Casagrande</name>
20 <email>milo@ubuntu.com</email>
23 <p>Creative Commons Share Alike 3.0</p>
28 <name>GNOME Documentation Project</name>
30 <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
34 <title>My account is not enabled</title>
37 If the instant messaging account that you want to use is not enabled in the
38 drop-down account list when you try to start a new conversation or join a
39 room, your account details may not be correct.
45 Make sure that you are connected to the Internet, or to a local area network.
50 Choose <guiseq><gui>Edit</gui><gui>Accounts</gui></guiseq> and select the account
56 Type your username and password again to make sure that they are correct.
61 Check in the <gui>Advanced</gui> section that all the details are correct.
62 You should be able to find these details from the website of the messaging service.
67 Check that the account is switched on.