<page xmlns="http://projectmallard.org/1.0/"
- type="topic"
- id="prob-conn-auth">
+ xmlns:its="http://www.w3.org/2005/11/its"
+ type="topic"
+ id="prob-conn-auth">
<info>
<link type="guide" xref="prob-conn"/>
<link type="seealso" xref="create-account"/>
<desc>
- An error message appears in the main window saying that
- "<gui>Authentication failed</gui>".
+ An error message which says “<gui>Authentication failed</gui>” appears
+ in the main window.
</desc>
-
- <revision version="3.0" date="2009-06-17" status="draft"/>
- <revision pkgversion="2.28" version="3.1" date="2009-07-23" status="draft"/>
-
+ <revision pkgversion="2.28" version="0.1" date="2009-06-17" status="draft"/>
+ <revision pkgversion="2.28" version="0.2" date="2009-07-23" status="draft"/>
+ <revision pkgversion="2.28" version="0.3" date="2009-08-14" status="review"/>
+ <revision pkgversion="2.30" version="0.4" date="2010-02-16" status="review"/>
<credit type="author">
<name>Phil Bull</name>
- <email>philbull@gmail.com</email>
+ <email its:translate="no">philbull@gmail.com</email>
</credit>
-
+ <credit type="author">
+ <name>Milo Casagrande</name>
+ <email its:translate="no">milo@ubuntu.com</email>
+ </credit>
+ <license>
+ <p>Creative Commons Share Alike 3.0</p>
+ </license>
+<!--
<copyright>
<year>2009</year>
<name>GNOME Documentation Project</name>
</copyright>
-
<include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
+-->
</info>
- <comment>
- <cite date="2009-07-23"><name>Milo Casagrande</name></cite>
- <p>
- Could be useful to link here how to change your password or how to
- recover it. Need to write that section.
- </p>
- </comment>
-
- <title>I get a message that says "Authentication failed"</title>
+ <title>I get a message that says “Authentication failed”</title>
<p>
- If you try to connect and you get a message saying <gui>Authentication failed</gui>,
- your instant messaging service is not allowing you to connect because it does not
- recognize your username or password for some reason.
+ This kind of error happens when your instant messaging service is not allowing
+ you to connect because it does not recognize your username or password for some reason.
</p>
- <list>
+ <steps>
+ <item>
+ <p>
+ Make sure that you are connected to the Internet, or to a local area network.
+ </p>
+ </item>
+ <item>
+ <p>
+ Make sure that you have registered an account with the service you are trying
+ to connect to. If you do not have an account, most services will not allow
+ you to connect.
+ </p>
+ </item>
+ <item>
+ <p>Click the <media type="image" mime="image/png" src="figures/gtk-edit.png" its:translate="no"><span its:translate="yes">edit</span></media>
+ icon in the error message.</p>
+ </item>
<item>
<p>
- Make sure that you have registered for an account with the service you
- are trying to connect to. If you do not have an account, most services
- will not allow you to connect.
+ Type your username and password again to make sure that they are correct.
</p>
</item>
<item>
<p>
- Click the <gui>Edit Account</gui> button in the error message. Type
- your username and password again to make sure that they are correct.
- Deselect the <gui>Enabled</gui> box next to the name of your account and
- then select it to try to connect to the service again.
+ Deselect the <gui>Enabled</gui>, and then select it again to try to
+ reconnect to the service.
</p>
</item>
- </list>
+ </steps>
</page>