<link type="guide" xref="prob-conn"/>
<link type="seealso" xref="create-account"/>
<desc>
- An error message appears in the main window saying that
+ An error message appears in the main window saying that
"<gui>Authentication failed</gui>".
</desc>
<comment>
<cite date="2009-07-23">Milo Casagrande</cite>
<p>
- Could be useful to link here how to change your password or how to
+ Could be useful to link here how to change your password or how to
recover it. Need to write that section.
</p>
</comment>
<p>
- If you try to connect and you get a message saying <gui>Authentication failed</gui>,
- your instant messaging service is not allowing you to connect because it does not
+ If you try to connect and you get a message saying <gui>Authentication failed</gui>,
+ your instant messaging service is not allowing you to connect because it does not
recognize your username or password for some reason.
</p>
<list>
<item>
<p>
- Make sure that you have registered for an account with the service you
- are trying to connect to. If you do not have an account, most services
+ Make sure that you have registered for an account with the service you
+ are trying to connect to. If you do not have an account, most services
will not allow you to connect.
</p>
</item>
<item>
<p>
- Click the <gui>Edit Account</gui> button in the error message. Type
- your username and password again to make sure that they are correct.
- Deselect the <gui>Enabled</gui> box next to the name of your account and
+ Click the <gui>Edit Account</gui> button in the error message. Type
+ your username and password again to make sure that they are correct.
+ Deselect the <gui>Enabled</gui> box next to the name of your account and
then select it to try to connect to the service again.
</p>
</item>