An error message appears in the main Empathy window which says "Network error". Phil Bull philbull@gmail.com 2009 GNOME Documentation Project Creative Commons Share Alike 3.0 I get a message that says "Network error"

If you try to connect and an error message appears in the main Empathy window which says "Network error", Empathy cannot communicate with the instant messaging service for some reason.

Check that you are connected to the Internet or network.

Click the Edit Account button in the error message.

Expand the Advanced section and make sure that the details such as server address and port are correct. You should be able to find these details from the website of the messaging service.

Uncheck the Enabled box next to the name of your account and then check it again to try to connect to the service again.