1 <page xmlns="http://projectmallard.org/1.0/"
3 id="prob-conn-acctdisabled">
6 <link type="guide" xref="prob-conn"/>
8 The instant messaging account that you want to use is not enabled in
11 <revision version="3.0" date="2009-06-17" status="draft"/>
12 <credit type="author">
13 <name>Phil Bull</name>
14 <email>philbull@gmail.com</email>
18 <name>GNOME Documentation Project</name>
20 <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
23 <title>My account is not enabled</title>
26 If the instant messaging account that you want to use is not enabled in the
27 drop-down account list when you try to start a new conversation or join a
28 chat, your account details may not be correct.
34 Click <guiseq><gui>Edit</gui><gui>Accounts</gui></guiseq> and make sure
35 that the <gui>Enabled</gui> checkbox is checked.
40 Make sure that your username and password are correct.
45 Expand the <gui>Advanced</gui> section of the <app>Accounts</app>
46 window and make sure that all of the server settings are correct.